Making your recorded content accessible

Recorded Content

We offer everything you need to make your recorded content accessible to everyone, from people who are deaf or hard of hearing, to people who are blind or have low vision, or are learning your language. 

Our suite of accessibility products unlock your content so you can reach your whole audience.

Our captioning and subtitling products also improve engagement and SEO, while transcripts and audio description will ensure you’re WCAG compliant.

Recorded Captions / Transcript

Perfect the accessibility of your recorded content with our captions for recorded media. Our recorded captions come from our deeply established position in the industry, informed by our in-house practice guidelines and standards, and our deep roots in accessibility.

Recorded Audio Description

Achieve accessibility for people who are blind or have low vision with our audio description service, available in human or synthetic voice. Crafted by our skilled team of audio describers who have an intimate knowledge of film and visual media.

Recorded Localization

Harness the global market and make your content accessible to multiple language groups with our translation services for recorded media.

Driving captioning technology for leading brands worldwide.
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youtube image of the ellen show with the closed captions on

Closed Captions

We leverage our cutting-edge technology as well as the skill of our highly-trained captioning professionals to give our customers’ videos accurate, easy-to-read captions.  

Our captioning services include the production of closed captions or open captions for any video, easy integration for practically every file type and platform, and 24/7 customer support.  

Ai-Media has provided captioning for the world’s top companies and educational institutions for over 10 years – including Facebook, Amazon and the United Nations. 


Closed Captions

Closed captions appear as text overlaid onto your video and represent the speech, narration and sounds that occur throughout the video. Closed captions give viewers the option of switching the captions on and off. Most major video platforms support closed captions, including YouTube, Vimeo and Facebook. They are also common on broadcast television and streaming media platforms such as Netflix.

Open Captions

Open captions have the same function as closed captions, but instead of being optional, they are ‘burned on’ to the video, so they are always visible to all viewers. Open captions are used where videos are expected to be watched without sound, particularly on social media, where 85% of viewers have sound switched off. Open captions also suit situations in which you are showing a video to a large group and want to guarantee accessibility for everyone.

File Types & Formats

Ai-Media provides captions in any requested format such as SRT, STL, SCC, XML, SBV, DFXP, SMI, SAMI and WebVTT. We also support special requirements including varied coloring, positioning, and frame rates.

Audio Description 

Audio description, also known as described video or video description, makes videos accessible to people who have poor vision, or who are blind. 

Audio description is an additional voiceover that narrates all important visual elements of what’s happening on screen and is played during natural pauses in the video’s audio track. Audio description includes descriptions of characters, locations, facial expressions, actions and graphics. 

This additional audio track also reads aloud any text on screen, such as speaker names, titles and credits. Audio description ensures everyone has equal access to a wide range of content from TV programs, movies, interviews, events, marketing content and more. 

young vision impaired child receiving audio description

Our audio description service complies with the Web Content Accessibility Guidelines (WCAG) and local legislation requirements. 

Description Format

Standard Audio Description
Standard audio description involves narrating the visual elements of a video during the natural gaps of the audio track, such as between the dialogue. This editing method ensures the duration of your final video is the same as your original video. Occasionally, the volume of the original soundtrack may be briefly lowered so the audio descriptions can be clearly heard even when the existing gaps are not long enough.

Extended Audio Description
Extended audio description is required when your original video doesn’t have enough natural pauses in the audio track to include sufficient narration. Extended audio description involves editing the video to freeze or pause at required points and inserting the spoken descriptions. As a result, extended audio description means the length of your final video will be longer than your original video.

Voice Options

Human Voice
Human voice audio description involves the use of human voice artists to read aloud the descriptive narration track. This is ideal for creative and artistic content, including films, premium TV programs, theatre and performance.

Synthetic Voice
Synthetic voice audio description involves the use of a synthetic computer-generated voice to read aloud the descriptive narration track. This option provides a comparable level of accessibility to the human voice option, but with a quicker turnaround time and at a more affordable price. Synthetic voices are available in a range of female and male accents to deliver an impressively natural experience.

Live Audio Description

We also offer audio description services for live content such as live news, sport, live theatre and performance. Our live audio description is always delivered by highly trained describers, who can work onsite at your live event or in studio.

Media Alternative Transcript

A media alternative transcript is a written record of dialogue from a video that also includes written descriptions of what is visually happening onscreen throughout. Media alternative transcripts are often a companion or alternative to audio description.


Reach Everyone with Ai-Media’s Translation Services

Ai-Media translates your words into the languages your audiences need. Whether you need:

Our translators are professionals trained and well-versed in hundreds of languages and dialects to ensure your translation needs are met. We maintain high standards for translating integrity.

We help bring people together, regardless of language

Why Use Ai-Media
for Your Recorded Content?

Ai-Media has been proving services that make video content more accessible since 2003. As a global solutions provider, Ai-Media’s innovation delivers the highest quality at the most competitive prices. Among our many advantages, customers get the best from Ai-Media because we offer services based on: 

Data protection processes in place to support each customer’s compliance with local and international privacy laws and regulations  

Custom, flexible, integrated systems for optimizing and automating end-to-end service delivery 

Integrates with the most used lecture capture platforms, and many more, to provide accessibility to lecture recordings through human and machine generated captions 

Assist organizations to comply with local captioning requirements: 

  • US – FCC Regulations, Americans with Disability Act 
  • Canada – CRTC Regulations, Accessible Canada Act, The Broadcasting Act 
  • UK – Ofcom Regulations, Equality Act, Communications Act 
  • Australia – ACMA Regulations, NDIS, Broadcasting Services Act 
  • EU – WCAG standards 
  • USA – WCAG standards 

We provide the highest quality using peak industry standards such as the NER quality measure. Our team are trained on the latest technologies – so that your audience doesn’t miss a word

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